Before you contact us, please do the following:

·          Be sure that you're doing everything right. We all make mistakes sometimes: Be attentive.

·          Look at the Help file: it may already contains an answer to your question. A lot of people ask us something like "how do I:", though the complete information is there (in the document you're reading now).

·          Visit Time Meter home page in the Internet at http://www.timemeter.com. It's a good chance that you'll find the newer version of Time Meter there; we're trying to update the program once a month or even more frequently - when our staff is not on vacations, of course. Also, if the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

But if you still have a problem with Time Meter and noting else helps, please contact technical support staff at support@timemeter.com. Please inform us about the following:

·          Time Meter version (from About dialog)

·          Time Meter registration code or user ID (if you're a registered user) - this will help us to process your request faster

·          MS Windows 95/98/ME/NT/2000/XP/2003/Vista version (including service packs and other fixes installed), US or international, OEM or not

·          MS Office 2000/XP/2003/2007 version (including service packs and other fixes installed), US or international, OEM or not

·          description of your problem (as much information as possible to retrieve the problem)

·          any additional information, which may helps.

We'll try to help you as soon as possible, usually in one or two business days.